How long does delivery take and What countries do you ship to?

—————————————————————————————————-

CountriesAverage ETA.(updated on 7/15)*
United States of AmericaUS Warehouse products – 2 – 7 days

China Warehouses – 12 days

CanadaCanada Warehouse products – 2 – 7 days

China Warehouses – 16 days

RussiaChina Warehouses – 20 days
JapanChina Warehouses – 12 days
AustraliaAU Warehouse products – 2 – 5 days

China Warehouses – 10 days

United KingdomChina Warehouses – 12 days
FranceChina Warehouses – 12 days
GermanChina Warehouses – 20 days
BelgiumChina Warehouses – 12 days
SwedenChina Warehouses – 18 days
SwitzerlandChina Warehouses – 18 days
NetherlandsChina Warehouses – 18 days
SpainChina Warehouses – 15 days
ThailandChina Warehouses – 7 days
MalaysiaChina Warehouses – 9 days

*The above ETA is the average time limit, for reference only, we do not guarantee

How will my delivery be shipped?

—————————————————————————————————-

Amazon functions as our logistics partner to ship out HECCEI products. They will choose the carrier that they think works best for our customers.

If the Amazon warehouse is out of stock, we will use other warehouses to deliver the goods for you. ETA will be slightly different.

I ordered more than one item. Will they all be delivered at the same time?

—————————————————————————————————-

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

—————————————————————————————————-

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

—————————————————————————————————-

Please contact customer support at [email protected]